Terms and Conditions

I believe that it is important for you, the customer and for me to have clear and simple terms and conditions.  It allows us to be clear on what we expect from each other and prevents any disagreement or dispute arising in the future.

 

Firstly, unless specifically stated otherwise Angel Eyes Photography retains the copyright for all images.  It is a criminal offence to reproduce or copy in any way any images, purchased from or displayed on this website and you could be liable for prosecution.  When purchasing digital files, you have rights to have those printed and reproduced as many times as you like for Non-profit making use.  You DO NOT have the right to edit the photographs in anyway including but not limited to converting to Black and White, Instagram filters and such like.

 

Photo shoots - You may reschedule your session once only and by giving a minimum of 7 days’ notice.  failure to do this will result in you forfeiting your booking fee as it will be taken as an admin/cancellation charge. If it is necessary to reschedule an outdoor shoot because of the weather, the final decision on whether to reschedule or not will be down to the photographer, if rescheduling is unavoidable you will be notified as soon as possible and given the next available session dates and times to choose from.  At this stage, there is no option for a refunded.  All rescheduled sessions must then take place a maximum of 3 months from the original scheduled date.  By paying the upfront booking fee's you are agreeing that you fully understand the above.

 

£99 booking fee:  This booking fee is fully redeemable against a package of your choice when you attend the ordering appointment.  This means that the session is completely free of charge.  If you attend the ordering appointment and you decide that you don’t like any of the images captured for you then I offer a money back guarantee, this means that should you not like the images, you will receive a full refund of the £99 booking fee.  You are under no obligation to buy anything.

 

£50 credits:  These credits available with the premium package can only be used for the session specified.  Where no session is specified, you must use the £50 within one year of your current photo session.

 

Ordering Appointments:  One ordering appointment is included with all sessions.  If you are unable to come back to the studio for your ordering appointment I offer an online video call appointment.  You may reschedule your ordering session once only and by giving 7 days’ notice.  Please be sure that anyone involved in making purchasing decisions are present at this ordering session as a second appointment may not be possible.  Ordering appointments must take place within 6 weeks of the session.

 

I am a Mum myself so I understand that children fall ill without giving us any warning.  If you think you or your child will not be well enough to attend and there is less than 7 days until your photo shoot then please call me.  It may be possible to reschedule you.  Please do not send Facebook messages or E-mails in this situation as I am not always able to check my messages everyday particularly during busy times.

 

This works both ways, so if I am unable to carry out your photo shoot due to my own illness or one of my children, you will be notified as soon as possible via phone call.  Please make sure that the mobile number you have given me is correct.  You will then be offered the next available sessions to choose from.

 

Chicken Pox: Please note that it is my policy that children who have chicken pox are not allowed to come to the studio until a minimum of 14 days since the spots have appeared.  This is because chicken pox is a very dangerous illness for newborn babies and I don't want to put the newborns at risk who come for a session.  Unfortunately if you do attend the session and your child is still showing signs of chicken pox spots I will not be able to continue with the session.  Please get in touch with me as soon as you know that your child have chicken pox and I will be more than happy to reschedule for 2-3 weeks when all symptoms should have more or less gone.

 

If you are booking a newborn photo shoot and you still have not had your baby by 7 days prior to your session, you must let me know so that we can reschedule.  This means that you must give me 7 days’ notice please. Call me either at the studio or on my mobile so that we can discuss this.  

 

Competition winners - Please claim your prize within 24 hours otherwise a redraw will take place and the prize will be offered to someone else.  All photo shoot prizes must be booked to take place within the time frame specified in the competition.  Please make sure you can make the date that you book as rescheduling is not available to competition winners and any monies paid will be lost.  Any deposit paid can then be used against products or refunded via your original payment method after you have placed an order.

 

When you book and pay the booking fee it is assumed that you have seen the packages and additional products available and are happy with them.  

 

Payment of booking fees can be made via phone call or by using my online system.  The system is completely secure.  Payment of the booking fee is due when you make your booking or your session will be made available again.  Your session is not booked or reserved until payment has been made.

 

It is the client’s responsibility to check their Junk/Spam email folder for a confirmation email and any correspondence from me. 

 

You will be sent a reminder email 3 days before your photo shoot, a response is required 48 hours prior to your booking to confirm you are still planning to attend please.  Without this Angel Eyes Photography reserve the right to cancel the photo shoot and make the session available to someone else to book.  

 

You will be sent a link to complete a photo shoot contract with your booking confirmation.  Please submit this a minimum of 48 hours before your photo shoot.  Please note that the session cannot take place without this.