I believe that it is important for you, the customer and for me to have clear and simple terms and conditions. It allows us to be clear on what we expect from each other and prevents any disagreement or dispute arising in the future.
As I do a variety of different work the terms and conditions vary for each. To keep this simple I have firstly outline the terms and conditions that apply to all services and then outlined the more service specific terms separately afterwards.
Firstly, unless specifically stated otherwise Angel Eyes Photography retains the copyright for all images. It is a criminal offence to reproduce or copy in any way any images, purchased from or displayed on this website and you could be liable for prosecution. When purchasing digital files you have rights to have those printed and reproduced as many times as you like for NON-profit making use.
Photo shoots - You may cancel and re-book your session once only and by giving a minimum of 7 days notice. failure to do this will result in you forfeiting your session fee as it will be taken as an admin/cancellation charge. When a cancellation has to be made for an outdoor shoot because of the weather the final decision on whether to cancel or not will be down to the photographer, if a cancellation is unavoidable you will be notified as soon as possible and given the next available sessions to choose from. At no time are the session fee's refunded. All rescheduled session must then take place a maximum of 3 months from the original scheduled date. By paying the upfront session fee's you are agreeing that you fully understand the above.
Watch me grow packages: You must take part in all of the sessions within the package to be eligible for the discount the watch me grow offers. By booking you are committing to taking part in all of the sessions the package offers. Booking in for each session will be available to you after making a purchase from the previous session. Forfeiting any of the sessions will therefore cancel the package any any monies paid will be lost.
If you fail to turn up at the agreed time and date of the session you will forfeit that session and any other session as part of that package.
Viewing Appointments: One viewing appointment is included within your session fee. You may reschedule your viewing session once only and by giving 7 days notice. Please be sure that anyone involved in making purchasing decisions are there at this viewing as a second viewing may not be possible. Images are available to purchase for a maximum of 6 weeks after your session so viewings must take place within this time frame.
I am a Mum myself so I understand that children fall ill with out giving us any warning. If you think you or your child will not be well enough to attend and there is less than 7 days until your photo shoot then please call me. It may be possible to reschedule you. Please do not send Facebook messages or E-mails in this situation as I am not always able to check my messages everyday particularly during busy times.
This works both ways, so if I am unable to carry out your photo shoot due to my own illness or one of my children, you will be notified as soon as possible via phone call. Please make sure that the mobile number you have given me is definitely correct. You will them be offered the next available sessions to choose from.
If you are booking a newborn photo shoot and you still have not had your baby by 7 days prior to your session, you must let me know so that we can reschedule. This means that you must give me 7 days notice please. Please call me either at the studio or on my mobile so that we can reschedule.
Competition winners - Please claim your prize within 24 hours otherwise a redraw will take place and the prize will be offered to someone else. All photo shoot prizes must be booked to take place within the time frame specified in the competition. Please make sure you can definitely make the date that you book as rescheduling is not available to competition winners and any monies paid will be lost.
When I have an offer running for a photo shoot for a certain number of people per shoot please respect this and do not bring extras along and expect them to be photographed. An Extended family photo shoot is available which can include more people, please get in touch to book this. Please check the offer details to see if theses terms apply to you.
Unless stated otherwise photo shoot prices include:
The photographers time at the photo shoot
The use of all props available on the day where applicable
Editing of the final images
One personal viewing appointment at the studio.
No photo products are included (unless stated otherwise) and must be purchased separately afterwards if wanted.
The full session fee is due at the time of booking.
Payment of session fees is made during the booking process on my online system. The system is completely secure. Payment is due when you make your booking or your session will be made available again. Your session is not booked or reserved until payment has been made.
It is the clients responsibility to check their Junk/Spam email folder for a confirmation email and any correspondence from me.
You will be sent a reminder email 3 days before your photo shoot, a response is required 48 hours prior to your booking to confirm you are still planning to attend please. Without this Angel Eyes Photography reserve the right to cancel the photo shoot and make the session available to someone else to book.
You will be sent a link to complete a photo shoot contract with your booking confirmation. Please submit this a minimum of 48 hours before your photo shoot. Please note that the session can not take place without this.